Privacy Policy

We have set a policy on how we handle personal information you provide. We value your privacy and have put down some principles

Shipping and Refunding Policy

We aim to deliver all products you order in a fast, safe and effective way. In order to do this effectively and efficiently, we mainly rely on our reputed courier services for delivery.

Shippingacross UAE:

  • We offer Free Shipping for orders above AED 150. We charge AED 15 for shipping orders below AED 150.
  • 5% VAT is included in the price.
  • You can avail Cash-on-Delivery option.
  • We deliver your shipment within 1-3 days
  • For Urgent delivery, payable AED 25 by customer.
  • After placing the order &once you complete payment, you will get an email confirmation and SMS notification from us.
  • Orders will be dispatched within 12 hours, i.e. Delivery may take up to 1-3 business days.
  • Order tracking facility not available

Shipping abroad: (make it hidden as currently this service will be available later on)

  • We rely on courier services licensed by UAE to deliver our products all across world as they are most reliable and hassle free.
  • Customer need to agree to pay shipping charges cash upon collectionDuties and taxes vary accordingto the delivery location and have to be borne by the customer. As the recipient, you are liable to bear all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these charges is made by our logistics partner to release your parcel from customs on arrival. Please note that we are unable to advise you about the exact amount levied as duties and taxes, as this may vary according to the local import laws applicable in the destination selected for delivery.
  • After placing the order & once you complete payment, you will get an email confirmation and SMS notification from us.
  • Products will be dispatched within 12 hours of payment confirmation, i.e. Delivery may take up to 10-15 business days.
  • No Cash-on-Delivery option for international shipping.
  • Cancellation charges 50dhs apply for refunds, credit note free of charge valid 6 months.
  • Delay in delivery due to logistics issues within your country is not in our control and we cannot be held responsible for the same.

In case of any queries or concerns, do send a mail to [email protected] or call or WhatsApp us on +971557894945. We are always there to answer your queries promptly. (Our work timings: 8:00am-6.00pm, UAE time, Saturday to Thursday)

Returns and Exchanges Policy

  • Any damage caused by failing to follow instructions of fabric care will not be subjected to exchange or refund.
  • Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs. of the receipt of the products.
  • We do strictly no Refunds. Exchanges are possible within 7 days. Please understand, we will not be able to accept returns if the issue is escalated to us after 1 week.
  • The returned product should be fresh, unwashed, unaltered and unused with the tag intact as it will be checked at our end.
  • Returns or Exchanges are allowed with products of same price or higher.rithvikaonlineboutique will exchange the returned items free of cost .

Cancellation and Refund Policy

  • For Unavailable Item, We mark items as unavailable or sold out if we run out of inventories on our website. However, if an item is unavailable due to any reason, we will notify you via email and SMS within 12 hrs.from the time of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.
  • An easy cancellation process is available for all our valued customers.You can cancel your online order before the product has been shipped, by making a refund request within 24 hours of placing the order and your entire order amount will be refunded. We issue a refund for the cost of the goods to the credit/debit card used for online shopping.
  • You can make a refund request by sending us an email on [email protected]

Fabric Care Instructions

  • Cotton garments can be washed normally, please do so by hand and do not put them in a machine wash or drier. In case if you put them in Washing machine, wash only using ‘hand wash’. Wash only similar colored garments together using mild detergent or shampoo wash.
  • Our products which are handcrafted, we recommend DRY CLEAN ONLY, especially for silk and silk blend fabrics.
  • The dresses withmore intricate work, the best advice would be to air dry the garment before putting it back in your wardrobe. This is to exercise caution to ensure longevity of the garment and the handcraft.
  • Irregularities arising out of dry-cleaning process do not make us liable.
  • As most products are handcrafted/ hand-woven, variations in colors, minor irregularities in prints and weaves due to manual processes may be inherent.
  • No guarantee for color fastness and zari.
  • Certain hand dyed and block printed textiles may be prone to excess color bleeding. In such cases extra care may be exercised in handling these delicate fabrics.
  • Line dry colored garments in shade, hanging them separately.
  • Cotton clothes may shrink when washed owing to its natural property.
  • For products that have block prints or embellishments, ironing may be done inside out and in a gentle manner.
  • Kindly store garments, sorting dark colored garments separately from light colored ones.